While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realise the product you ordered wasn't exactly what you were hoping for.
At The Peak Athletics, you can shop with absolute confidence knowing you're covered by our 30-Day No Regrets Policy, 30 days to love your product or return it!
If you decide you want to return an item for any reason within 30 days after receipt of your order, please email us at sales@thepeakathletics.co.uk with your order number and we will provide detailed instructions on how to process the return.
Here's the No Regrets Policy guidelines:
- The customer is responsible for arranging/funding shipping return for items.
- The item must be unopened, unused and in delivery condition, including all original packaging and accessories. You will need to provide photographic evidence of this upon launching your return request. Please note, if the item does not arrive back at our warehouse/distribution centre in this condition, we may not be able to process your refund.
- You as the customer will be responsible for paying the return shipping costs of the item(s) in your order.
Here's the Monk's Ice Bath Refund Policy:
If you don’t feel like a new person after 30 days of using your Monk product, we’ll provide a full refund under the following conditions:
- Customers must complete at least 15 plunges within the first 30 days of receiving their product.
- All plunges must be logged in the Monk App as proof of use.
- Customers must notify us within 30 days of delivery to request a refund under the Monk Transformation Promise.
- Transformation will be determined through both qualitative and quantitative data within the Monk app. Lack of data may result in failure to meet the 30 Day Transformation Guarantee terms.
- The product must be returned in its original packaging and in good condition.
- Customers are responsible for return shipping costs unless the item is defective or damaged. Monk can arrange the return, and the cost of return shipping will be deducted from the refund if applicable.
- This offer is available in the UK only.
Once your item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.
If you decide you want to return your order, please email us at sales@thepeakathletics.co.uk with your order number and we will assist you. We want to make this as simple of a process as possible for you.
Damages
If the product is damaged, you must make note of it immediately when signing for delivery and send photos to sales@thepeakathletics.co.uk the day of delivery.
Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorised by our customer service department prior to being processed.
We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.
International Orders
The Peak Athletics does not extend our returns policy in any way to orders shipped to another country outside of the United Kingdom.
Such orders are placed entirely at the customers risk.
Cancellations
If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.
Cancellations received before shipment will receive a full refund.
Orders cancelled after items have shipped will follow our 30 Day Return policy and will be subject to return shipping costs.
Other Return Policy Notes:
- If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information.
- Products that are specified as certified pre-owned or used are ineligible for a return
- The Peak Athletics only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one time use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.