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Vitruvian Form Home Use Limited Warranty

Home Use Limited Warranty – UK

In addition to any rights you have at law in the UK and subject to the conditions of this warranty, we offer a limited, non-transferable, warranty on these Items when used in accordance with our Terms:

  1. defects in component partselectronic parts and wearable items – for 2 years; and
  2. defects in consumables, including cables and accessories – for 12 months,

from the date the Item is delivered to you.

If you submit a claim under this limited warranty, we will, at our option:

  1. replace the defective part, or supply of equivalent part; 
  2. repair the defective part; 
  3. pay the costs of replacing the defective part, or acquiring equivalent parts; or
  4. pay the cost of having the defective part repaired.

This limited warranty only applies to Items that:

  1. have been used exclusively by consumers in a home setting and not for a commercial purpose in any way; 
  2. remain in the possession of the original purchaser and proof of purchase is demonstrated, or, for Items purchased with the intent to give as a gift, the owner of the original Vitruvian App user account associated with the Items; and
  3. are sold and used in the UK.

This limited warranty does not apply to:

  1. any Items used in any commercial setting including, but not limited to, gyms or any other facility where membership is required for use, corporate wellness settings, multi-resident housing facilities, hospitality settings or personal training studios;
  2. cosmetic damage, including but not limited to scratches and dents; 
  3. damage caused by use with a third party component or product that is not authorised by us;
  4. damage caused by accident, abuse, misuse or otherwise careless use, fire, liquid contact or other external cause;
  5. deliberate or wilful damage;
  6. damage caused by operating the Item other than in accordance with our Terms and any guidelines provided by us;
  7. damage caused by service performed by anyone who is not authorised by us;
  8. defects caused by normal wear and tear;
  9. the cost of labour, parts, repairs or replacement outside of the UK; and
  10. Items that are sold and used outside of the UK.

If we fail to comply with any consumer guarantee or warranty required at law in the UK that cannot be excluded in relation to the Products, our liability to you for failure to comply with any such guarantees or warranties is limited to, at our option, one or more of the following:

  1. the replacement of the Products, or the supply of equivalent Products; 
  2. the repair of the Products; 
  3. the payment of the costs of replacing the Products, or acquiring equivalent Products; or
  4. the payment of the cost of having the Products repaired.

To the extent permitted by law, (a) this limited warranty modifies and supersedes any implied warranty specified at law and (b) all other guarantees or warranties (whether express or implied) are excluded to the maximum extent permitted – and such guarantees or warranties are limited as set out above. Subject to this, where such exclusions or limitations of damages are not permitted by law, such limitations might not be relevant to you, but, where it applies, our limited warranty provides you with legal rights which may apply in exclusion of or in addition to any other rights you may have at law.

To initiate a claim warranty, please contact and state that you are making a warranty claim under the “Home Use Limited Warranty – UK”.